Amway Summer Internship
I worked at Amway Head Quarters in Ada, Michigan for 12 weeks. There, I was a part of the RPC (Rapid Prototyping Center) Team who is known for creating professional-grade samples in-house using state-of-the-art equipment. I was tasked with ideating a product using Amway’s design language and we worked together to physically create the next marketable product in the eSpring line.
2023
Learnings
Project Management
Design for Manufacturability
Market and User-Centered Design
Collaboration and Teamwork
About
This hot water dispenser is tailored for East Asian consumers, prioritizing efficient and safe on-demand hot water delivery. The design explores usability, cultural preferences, and innovative features to enhance convenience and everyday functionality. Rooted in Amway’s design language, it supports a sustainable home ecosystem with a focus on evolving to customer needs.
Brief
Amway’s Calypso water filter is valued in East Asian homes for its reliability, but its bulky design creates challenges in kitchens with limited storage. With compact spaces and a growing need for hot water in Asian cooking, customers are seeking a space-saving, integrated solution that combines filtration and on-demand hot water.
Felicia_ryu 1w
“Hot & Cold water?”
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Problem Analysis
Through user feedback and research, we identified key challenges with water dispensers for East Asian households, offices, and small businesses.
Limited space
Bulky designs are hard to fit in compact kitchens and workplaces.
Hot water demand
Daily tasks like brewing tea and preparing instant noodles require a reliable solution.
Safety and compatibility
Dispensers must accommodate various container sizes and ensure safe use.
Product integration
The design should align with Amway’s product line and customer expectations.
Addressing these issues will create a product that seamlessly fits customer routines while upholding Amway’s quality and innovation standards.
Current Solutions
Amway’s Calypso water filter is valued in East Asian homes for its reliability, but its bulky design creates challenges in kitchens with limited storage. With compact spaces and a growing need for hot water in Asian cooking, customers are seeking a space-saving, integrated solution that combines filtration and on-demand hot water
Key Considerations
Container volumes and heights greatly vary from North America to Eastern Asia. Smaller cups and deeper bowls are seen as the most common utensils. The usage of different vessels increases the importance of safety when dispensing hot water.
Features
These are the most used and valued features according to the customers. We must try to implement as many possible into our design to satisfy the East Asian market and stand out from competitors.

Design Process
3D printing machines played a crucial role in the development of our hot water dispenser design. Through multiple print attempts, we identified and resolved various errors, refining the design with each iteration.
This iterative process ensured our final high-fidelity prototype was manufacturable, fully disassemblable, and provided ample space for internal components.
Final Design
These detailed renders of the eSpring hot water dispenser, showcase its unique features and functions. Designed with human touch and contact in mind, these close-ups highlight its thoughtful assembly and space-saving size, ensuring both user convenience and efficient design.